Common questions

We will keep you informed about the delivery of your products by sending email to your registred email adress.

Link to our returns policy.

We follow standard terms of purchase. More info will come.

Link to your offers page.

COMPLAINT
We hope you are satisfied with your order and delivery. But should you not be and the product turns out to be damaged, you should contact us at info@woodonwall.es

TRANSPORT DAMAGE
If the accident were to occur and your acoustic panel was damaged during transport, it is important that you report this to us at once, then send an email to info@woodonwall.es with pictures of the damage and we will help you. Visible damage to packaging must be reported directly on site to the carrier and noted on the shipping documents.

Link to our shipping policy.

Feel free to read our instructions, or watch the instructional videos, about installing acoustic and design panels. We recommend you use our certified craftsmen. Contact us for more info and contact details.

Feel free to read our instructions, or watch the instructional videos, about installing LED lighting.
We recommend you use our certified craftsmen. Contact us for more info and contact details.